The products and their prices
• Which is our pricing policy on the site?
• What does it occur in the event of price change?
   
  Order
• Which are the means of accepted payments?
• How to pay by credit card ?
• Which are the risks of a payment per bank ?
• « Satisfied or refunded » ?
   
  Delivery
• Which are the type of delivery?
• How many time does it take?
• In which country do you delivered ?
• How can I change or complete the delivery address ?
• What happens if I’m not at home ?
• Is someone different of me can take off my order ?
• PuCould I refused a delivery ?
• What I have to do when i received the delivery ?
• What to make in the event of complaint on the contents ?
   
  Divers
• Why a password ?
• Change my login &/or password ?
• How can I check my invoice ?
• Confidencialities ?

What does it occur in the event of price change?

• We try to propose to you the best ptices in correlation of the services suggested.
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What does it occur in the event of price change?

• When you validate the order, the sale is concluded and there is thus agreement on the material and its price. If the prices drop after having placed your order, we will not be able to in no case to compensate you in accordance with the commercial law.
  We will not be able either to claim you a higher price if the prices had suddenly increased.
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Which are the means of accepted payments?

• -Visa ou Mastercard
  -Bancontact (only Belgium)
  -Ideal (only Nederlands)
  -Check(only France)
  -Payment by transfer
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How to pay by credit card?

• To guarantee to you a safety and a maximum confidentiality at the time of your payments on line, our site uses the level of the most powerful encoding authorized today: Total SSL 128 bits ID.
  The transaction takes place the day of forwarding.
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Which are the risks of a payment per bank card?

• The payment by bank card on Internet, using the technology SSL as applied to our site, does not involve a risk of hacking.
  Indeed, all information relating to the payment is encrypted.
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« Satisfied or refunded » ?

• We grant to you a right to repossess in the 7 days from the acceptance of the delivery. To know all the infos on "satisfied or refunded", consult our general conditions at the heading ` right of retour'.
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Which are the type of delivery?

• -Standard delivery: We work with the company DHL which delivers your parcel in the 2 days. In the event of absence, a transit advice note is deposited in your letter-box. For France, we also work with the Colissimo service of the French Post office.
  -Delivery in a store Music Office: The withdrawal of your parcel can be made as from Saturday afternoon in so far as your order placed at the latest Wednesday evening and that the ordered material is of stock.
  Important: Please note that in the case of a return "satisfied or refunded" or of a return "service after sale", the material will have imperatively to be turned over via the conveyor of your choice and this, directly in Music Office to mofline (to know some more to click here) and will not be able to in no case to be deposited in one of the stores Music Office those not being entitled to carry out a refunding, nor to appraise your material and to send it if necessary in the manufacturer.
  -Delivery KIALA: This mode of delivery enables you to recover your parcel at the point relay KIALA nearest to your residence or your office. You are instantaneously informed arrival of your parcel and you can also make a follow-up of the delivery on our site. Thus, you recover your parcels in the place of your choice, per hour of your choice. This mode of delivery is available for the material whose weight is lower than 15kg.
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How long is it necessary so that my order is dispatched?

• Subject to the availability in stock, your order is dispatched under 3 to 4 days maxi, according to the mode of selected payment.
  For the payment by cheque, the order is dispatched at the time of the handing-over in bank of the cheque.
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In which countries do deliver you?

• We deliver in Belgium, Metropolitan France, Luxembourg and the Netherlands.
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How to supplement or correct my address of delivery?

• You can modify your address of delivery in your private space. You can have to 5 different addresses of delivery.
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What happens if I’m not at home?

• In the event where nobody’s home, an advice is put on you letter box.
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Can a third person recover my parcel?

• Not insofar as an identity paper and a signature of the delivery order are required by your deliveryman at the time of the handing-over of the parcel.
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Can I refuse the delivery?

• You can refuse a delivery. The carriage costs will not be refunded to you and we will carry in account the expenses of return of the amount to refund you.
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What do I have to make with the reception of the parcel?

• When you receive a parcel, control well in presence deliveryman, the general state of your parcel.
  If you have the slightest doubt, do not hesitate to always control the contents of the parcel in the presence of the deliveryman.
  Note all possible damages on the passenger waybill of the deliveryman.
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What to make in the event of complaint on the contents?

• If you note an error in spite of our vigilance, thank you to issue reserves on the delivery order and to address an email to us. We will hold you informed of the procedure.
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Why a password?

• The password will enable you to place from the orders and to reach all our services. Register the password of your choice (figures and/or letters) in the field envisaged for this purpose.
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How to modify my login and/or password?

• To modify login or password, click on "Log in".
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How to consult my invoices?

• Your invoices are consultable constantly on our Internet site via your account.
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Data confidentiality?

• The co-ordinates of our customers like all given referring itself to them (orders...) are strictly confidential and will not be to in no case communicated to a third. Music Office reserves the right to use this information in the framework strict and intern of its organization (mailing, publicity...)
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